Is Brand24 legit? Operator, terms, billing and refund rules

Is Brand24 legit: who runs it

Brand24 names its operator as Brand24 Global Inc. of Daytona Beach, Florida, in its terms and on its pricing page, and it sells under a published US-dollar price list and published terms. The address is 121 Executive Circle, Daytona Beach, FL 32114 USA, in both places.

The terms carry a last-updated date of June 29, 2026, and the pricing page's own metadata shows a change on October 23, 2026. Brand24 states its prices in US dollars: Individual is $249 a month, billed monthly, or $199 a month, billed annually, as read on October 24, 2026.

Is Brand24 safe to pay: billing and renewal

Brand24's terms say fees are paid in advance, and card fees for each new period are charged automatically until the user asks to cancel. Its FAQ lists MasterCard, Visa and American Express, with bank transfer also accepted for annual plans.

If none of the card attempts succeeds within 30 days, Brand24 detaches the card from its system. A price change applies only from the next subscription period, and the terms give the user 14 days from notice of the change to cancel.

Brand24 refunds and cancellation in its own words

Brand24's terms entitle a user to a refund of the fee up to one month back if the user does not use the service, while its pricing FAQ calls fees generally non-refundable, so get any refund promise in writing.

The FAQ adds that exceptions may apply where required by law or individually agreed with Brand24. Brand24 prints no guarantee. Cancel by email, ahead of renewal.

Disputes: arbitration and the class-action waiver

The terms say disputes are settled by binding arbitration in Orlando, Florida. Both sides waive the right to go to court and to a trial before a judge or jury, and claims are brought on an individual basis, not as a class. This summarizes the terms' wording and is not legal advice.

What Brand24 promises and what it does not

Brand24's terms say it does not guarantee to find every occurrence of a monitored keyword, so a mention count shows what its software collected, not every post that exists. The terms also ask a user who quotes Brand24 data to name Brand24 as the source.

The testimonials on Brand24's reviews page are chosen by Brand24, so they are the vendor's claims, not an independent score. Brand24's FAQ says the first 14 days are free of charge, with no credit card required.

See the Brand24 review, the Brand24 free trial page and Brand24 pricing for the plan details.